Prepare to be delighted from the moment your BurnoutMood package arrives - a breath of fresh air with zero plastic packaging because we care for our environment just as much as we care for your satisfaction!

Here's what happens once you entrust us with your order:

🔥 Order Processing:
We spring into action, crafting your chosen items with utmost care and precision. Please allow a window of 2 to 4 days for us to perfect your order before we send it on its way to you.

🚚 Shipping Details:

• Within France: Expect your package in a swift 2-3 working days.
• European Union: Your order will reach you in approximately 3-7 working days.

✈️ Global Shipping:
We are thrilled to offer worldwide shipping, dispatching all orders right from France, reaching out to every corner of the globe.

🔍 Track Your Order:
Rest easy knowing you can track your package every step of the way. We'll automatically share the tracking details with you.

💶 Shipping Fee:
A flat rate of 5€ applies for shipping, ensuring a hassle-free shopping experience.

At BurnoutMood, we are committed to ensuring that you are 100% satisfied with your purchase. If for any reason you are not, we are here to make things right. Here’s how our return policy works:

Seller Mistakes:

If there is a printing defect or any other error that occurred on our part, we will take full responsibility. We will replace the item promptly, covering all associated costs, and ship it to you free of charge. Your satisfaction is our utmost priority.

Buyer Mistakes:

We understand that mistakes can happen on both ends. If the error is on the buyer's side, such as ordering the wrong size, color, or design, we are still here to assist you in facilitating a return. However, in such cases, the buyer will be responsible for bearing all additional costs including the return shipping fee. We recommend reviewing your order carefully before finalizing the purchase to avoid any mistakes.

Return Process:

To initiate a return, please reach out to our customer service team with your order number and details about the issue. Our team will guide you through the return process to ensure a smooth experience.

Thank you for your understanding and cooperation. We appreciate you and are here to help you every step of the way.

After placing an order in our store, there is a standard 24-hour hold period before we begin processing your order.

This hold period grants you the flexibility to make any necessary adjustments such as canceling the order or updating the delivery address. Please note, after this 24-hour window, we cannot guarantee any changes as your order becomes eligible for production and the associated costs will be charged to you.

It is important to note that this 24-hour timeframe is a minimum wait period and not a precise marker for when production begins. Although production might not commence exactly 24 hours and one minute post-order, the window ensures your order will be ready for the production queue as soon as the hold period concludes.

We appreciate your understanding and are here to assist you during the hold period to ensure a smooth transaction

Once an order lands in our system and the requisite wait time has passed, here's the meticulous journey your order embarks on, tended by our attentive and passionate team:

1. Validation: A keen eye reviews your order details to ensure everything is just perfect.
2. Production: We switch into high gear entering 'production' mode as soon as your order gets the green light.
3. Item Retrieval: Our diligent team handpicks each item from our inventory, getting all the necessary products ready for the next step.
4. Department Dispatch: Different products head to different departments; for instance, mugs and T-shirts have their specialized zones.
5. Printing: The artistic souls in our team infuse life into your visuals, printing them meticulously on your chosen products. It might seem straightforward, but this step involves a dance of precision and skill!
6. Quality Control: We adopt a stern face here – rigorously checking the finished products to ensure they meet our high standards.
7. Folding: Here, tender, caring hands expertly fold your products, preparing them for their journey to you.
8. Packaging: We uphold our commitment to the environment, as our team lovingly packages your items in eco-friendly materials, readying them for shipment.
9. Shipping: The grand finale - we entrust your packaged treasures to our reliable carriers, initiating the final leg of the journey to reach you.

We aimed to keep this explanation simple, yet insightful, giving you a peek behind the scenes of the labor of love that goes into every order.

A gentle reminder: our process is deeply hands-on, meaning that during non-working days and peak times, we might need a tad more time to craft your order to perfection. Yet, no matter the circumstances, we pour our heart and soul into getting your orders to you as swiftly as possible. Thank you for your understanding and for being a cherished part of the BurnoutMood family!